FAQs

Q: Do you have some references from people who have purchased furniture from you? A: Absolutely! Please visit our references page. Q: How can you sell your furniture at such a low price? A: We purchase direct from our manufacturer (located in California) and keep the overhead to an extreme minimum. By cutting out the middle man and keeping costs low, we are able to pass the savings on to you, our valued customer. Q: How long does it take to get the furniture once the order is placed? A: Most orders take 4-6 weeks. As with all custom furniture, we can not provide our customers with an exact date, only an estimate. We will keep you informed if we are made aware of any delays in production (e.g. fabric is back ordered, etc.). Q: I changed my mind. Can I cancel my order? A: Once the order is paid for, it is submitted to the factory for production. If production has already begun on your order, we are not able to accept cancellation. Cancellations will be handled on a case-by-case basis as circumstances differ. In order for cancellation to be considered, Comfy Couches must receive the request in writing. Please confirm that such cancellation requests have been received. We are not responsible for mail delays, unreceived emails, faxes or phone messages. Q: What type of warranty do you offer? A: Our sofa frames (wood frame and innersprings) carry a 5-year warranty. We take pride in the furniture we sell and are sure you will be delighted with the quality and comfort. View Product Warranty Q: Do I have to sign the purchase agreement? A: Yes. Please review the purchase agreement. You must sign and return it to Comfy Couches prior to placing your order. You may send an email confirmation stating your name and that you have read and agree to the purchase agreement. Q: Can I order additional slipcovers for my furniture? A: Yes. You may purchase additional slipcovers at the time you place your initial order or at a later date. Be sure to keep your sales receipt for future reference. Q: Are your sofas comfortable? A: Yes... they are extremely comfortable. We use 8-guage zig-zag springs in the frame and 2.0 high density foam with a thick poly wrap seat cushion. Down channel wrap cushions are also available for added comfort. Q: Can you ship a sofa to me? A: We will ship to the contiguous U.S. states. Q: How much is shipping? A: Shipping costs depend on quite a few factors: size, weight and number of items, in addition to destination. Let us know what you are interested in and we can provide a personalized shipping estimate for you. Q: Do I have to pay sales tax? A: 8.00% sales tax (or current rate) will be added to all orders being shipped within California. Q: What is Comfy Couches' privacy policy? A: View privacy notice